Effective from November 1, 2025
1. General Information
This Privacy Policy describes how FixOnHelmet.com (operated by VL-Tech Oy, Business ID 2892625-1, located in Peltosuontie 2, 41330 Vihtavuori, Finland) collects, uses, and protects your personal data.
We comply with the EU General Data Protection Regulation (GDPR) and Finnish data protection law.
By using our website, you accept the terms of this Privacy Policy.
2. Data Controller
Fixonhelmet.com / VL-Tech Oy
Email: ville@fixonhelmet.com
Website: www.fixonhelmet.com
3. What Personal Data We Collect
We collect the following types of personal information when you use our online store:
- Contact details: name, address, email, phone number
- Order details: purchased products, payment method, delivery address
- Payment information: processed securely by our payment service provider (we do not store full credit card details)
- Account data (if you register): login credentials and order history
- Technical data: IP address, browser type, operating system, and cookies (see Section 9)
4. Purpose and Legal Basis for Processing
We process your data for the following purposes:
| Purpose | Legal Basis (GDPR) |
|---|---|
| Fulfilling and delivering your order | Contract (Art. 6(1)(b)) |
| Processing payments and invoices | Legal obligation (Art. 6(1)(c)) |
| Customer service and communication | Legitimate interest (Art. 6(1)(f)) |
| Sending order confirmations and updates | Contract (Art. 6(1)(b)) |
| Marketing communications (if opted-in) | Consent (Art. 6(1)(a)) |
| Website analytics and performance | Legitimate interest / Consent (cookies) |
5. Data Retention
We store customer data only as long as necessary:
- Order and invoice data: 6 years (Finnish accounting law)
- Customer accounts: as long as the account remains active
- Email inquiries: up to 12 months after last contact
- Marketing consents: until withdrawn
After these periods, data is securely deleted or anonymized.
6. Data Sharing and Third-Party Services
We only share your data with trusted service providers necessary to run our business, such as:
- Payment processors: Paytrail Oyj, Stripe Inc., Klarna AB
- Shipping partners: Posti Oy, Matkahuolto Oy, Shippit Oy
- Web hosting: your hosting provider
- Analytics: Matomo
All partners comply with GDPR and process data only for the agreed purpose.
7. Data Security
We protect personal data using appropriate technical and organizational measures, including:
- Encrypted SSL (HTTPS) connections
- Secure payment gateways
- Access control and password protection for administrative systems
- Regular updates and security monitoring of WordPress/WooCommerce
8. Your Rights
You have the following rights under the GDPR:
- Right to access your personal data
- Right to rectification of incorrect information
- Right to erasure (“right to be forgotten”)
- Right to restriction of processing
- Right to object to processing (e.g. marketing)
- Right to data portability
You may exercise your rights by emailing ville@fixonhelmet.com.
We will respond within 30 days as required by law.
9. Cookies
FixOnHelmet.com uses cookies to enhance user experience and analyze site performance.
Cookies are small text files stored on your device.
We use:
- Essential cookies: required for cart and checkout functionality
- Analytics cookies (optional): help us understand site usage
- Marketing cookies (optional): used only if consent is given
You can manage or delete cookies in your browser settings at any time.
10. Marketing and Newsletters
We may send marketing emails only if you have explicitly opted in (e.g. via a checkbox during checkout or a newsletter form).
You can unsubscribe at any time by clicking the “Unsubscribe” link or contacting us directly.
11. Changes to This Policy
We may update this Privacy Policy occasionally.
The latest version is always available on our website.
Significant changes will be announced by email or website notice.
12. Contact
If you have questions or complaints about how we handle your data, please contact:
FixOnHelmet / VL-Tech Oy
Email: ville@fixonhelmet.com
www.fixonhelmet.com
If you are not satisfied with our response, you can contact the Finnish Data Protection Ombudsman:
www.tietosuoja.fi/en